Five ingredients to better customer engagement in the smartphone age: Is your sales team ready?
By October 2012, smartphones had reached 50% of the U.S. market. According to an October 29, 2013, report by The Nielsen Company, the third quarter of 2013 closed with overall smartphone penetration of 64.7%. Smartphone reach was even broader among young adults with 79% of those aged 18 through 24 using smartphones. A majority of…