People, including the people who serve as your store associates, enjoy solving problems. Okay, maybe not that one guy – we’ll consider him the exception to the rule – but, in general, people feel a sense of accomplishment when solving problems, particularly the problems faced by others. When your store associates are empowered to solve…
Mobility of printing – the ability to bring the printer to the task versus bringing the task to the printer – has the potential to change countless aspects of our lives, whether in the context of a retailer/consumer sale on one end of the spectrum, or of a government agency/citizen interaction on the other. Even…
Communication requires some mutual standard – a shared language – and this is as true of electronic devices as it is of us humans. Among the most enduring and universally accepted standards or languages by which electronic systems communicate is the Modbus serial protocol, formulated in 1979 by Modicon (which organization was eventually acquired by…
I’ve already dedicated several posts to Retail 2D, a white paper written by London-based Honeywell Marketing Manager, Enzo Capobianco, in large part because it opened my eyes more fully to the dynamics of the mobile-oriented consumer and the resulting potential of mobile marketing strategies. Capobianco terms them the New Connected Shoppers, and I agree that…
Whether they learn it from a seminar or glean it instead from years of hard-earned experience, most seasoned managers eventually realize that, when it comes to motivation and skill, they have four basic categories of employees: Those who have neither the motivation nor skills required of the job, Those who have the motivation, but not…
In a recent post, we touched on the cost, footprint and operational efficiencies of Advantech’s 17-inch PPC-179T panel PC, noting that it offers the distinct advantages of: A broad range of mounting options; Footprint efficiency; Inherent durability; Overall cost effectiveness; and Accommodation of an intuitive touch-input interface. As impressive as are the efficiency and durability…
I previously posted an overview of the Honeywell Scanning & Mobility white paper, Retail 2D, while promising more detail on several of its key concepts, including implementation of the mobile 2D barcodes that are central to its customer-centric strategies. Retail 2D introduced the concept of the New Connected Shopper, a consumer who is employing mobile…
Because I am primarily a visual learner, I’m helped most by those written descriptions that allow me to envision in concrete images the various stages of the processes they describe, and I had just that experience while reading Zebra Technologies’ white paper, Wireless Printing Delivers Efficiency and Cost Savings in Retail, as it described how…
When customer traffic in my favorite grocery store is unusually light, I treat myself to the personalized attention of its full-service checkout line, even though it adds significant time to the checkout process. But when the store is busy, I’m glad there are ample self-service checkout kiosks to make quick work of what would otherwise…
Among the revelations that struck me as most surprising while reading the Honeywell Scanning & Mobility white paper, Retail 2D, was that the physical store is still the preferred shopping venue. Given the constant reporting in recent years of encroachment of online shopping into the retail market, it was easy to conclude that the days…
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