In retail today, the competition is fierce. Considerable changes in customer expectations over the years have put increasing pressure on the customer service function. In order to differentiate themselves, retailers are working hard to find ways to improve customer interactions in innovative and techno-savvy formats. They are also looking to create high-performance operational environments as…
If we tallied up the types of questions we get on a daily basis from contacts in a number of markets like healthcare, retail, manufacturing, field service, the public sector and a variety of other businesses, on average I’d say this one is in the top 5. If you’re reading this blog today, I’m guessing…
With most things in life, the more options you have, the more likely you are to find one that’s optimal for your next challenge, and that has never been more true than when designing asset-tracking systems. There are three main location-based technologies – WhereNet, Ultra-Wideband (UWB), and Wi-Fi, and Zebra Technologies is the only location-solutions…
Does your mobile workforce need a bit of a makeover? If so, Honeywell’s new Dolphin 70e Black is just what the doctor ordered. This smartphone is really smart… with an area-imaging scanner, 12 hours of battery life and a 4.4-inch capacitive touch screen. Don’t be fooled with the exterior of this sleek-looking device. Weighing in…
It is highly likely that you spend a significant amount of time trying to come up with ways in which you can boost worker productivity without taxing the worker or the company’s capital expenditures. Many organizations are now using wireless scanning devices, in partnership with a warehouse management system (WMS) to bring real‐time computing and…
Many companies are working to get every bit of use out of their existing equipment in their warehouse operations, while trying to reduce overhead costs at the same time. As a result, this has forced an awareness of the importance of support and maintenance services to keep data collection equipment in good working order, and…
There is a lot of talk about improving workforce productivity with data automation, and it’s not too difficult to identify the areas that lead to increased profitability — like increased customer satisfaction and ability to handle more orders in the same amount of time. But what are some of the other “behind the scenes” productivity…
The warehouse is a busy place and the best place to start improving efficiencies. This is where our customers see their biggest challenges — bottlenecks, shipping delays, picking errors and inventory mix-ups. It’s a constant flow of materials in and out of the warehouse and the best place to start if you’re considering a wireless…
I’ve written a number of posts on mobile retail marketing in response to Honeywell Scanning & Mobility’s white papers, Retail 2D and Mobile Marketing: Retail’s Next Frontier, and although neither paper mentions it specifically, I’ve found myself repeatedly recommending Honeywell’s Dolphin 70e Black across a range of retail environments. Here’s why: Singularity. This single mobile,…
People, including the people who serve as your store associates, enjoy solving problems. Okay, maybe not that one guy – we’ll consider him the exception to the rule – but, in general, people feel a sense of accomplishment when solving problems, particularly the problems faced by others. When your store associates are empowered to solve…
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