We all know the importance of keeping the customer happy. But, what may not seem as obvious is the importance of keeping your employees happy! According to this blog post from Forbes, happy employees perform better and lead to higher profits. If you think about it, who wants to do business with a company that has a reputation for miserable, unfriendly employees? I know I don’t!
Across industries, employers can boost morale by rejoicing in staff accomplishments, providing training about a positive attitude, and of course, taking the time to have some fun! Here at L-Tron, we enjoy the occasional pancake breakfast, celebrate birthdays in style, and our leaders always make a point of recognizing a job well done.
In the retail world, I’ve found that Mobile Point-of-Sale (mPOS) systems can help boost employee morale in three specific ways. Here’s how.
Mobile POS:
- Provides employees with instant answers to customer questions on the sales floor.
My favorite illustration is that of a shoe store. When the customer asks “Do you have this boot in a size 8?” and the floor worker replies, “Let me go check in the back,” that historically means that the customer will be waiting…and waiting…and waiting.
Wouldn’t it be nice to implement a mobile POS system that allows employees to remain on the sales floor, answering inventory questions by simply referring to the mobile device in their hand? Information retrieval is instant, allowing associates to get information to customers with the touch of a few buttons. More (happy) customers will be helped faster and more sales will be made, and all with less confusion and running around. Your employees will love their chaos-free work environment!
- Gives eager employees many additional opportunities to cross-sell and up-sell.
Do your employees work on commission or receive incentives for being the top seller? If so, they will love having detailed product information in the palm of their hands. Mobile POS will allow your workforce to knowledgeably suggest products to customers that compliment the items that they are already purchasing. Additional commission = cheerful employees = greater revenue for you!
- Allows employees to stay on the offensive, rather than the defensive.
A couple weeks ago I was in line at a craft store for 23 minutes. Yes, you read that right. TWENTY THREE! I was really questioning whether buying glue, stickers and glitter at 50% off was really worth the misery. While I tried my hardest to remain pleasant, other customers certainly made their displeasure clear, and the poor girl working the checkout line was forced to sputter apologies and explanations over and over.
Mobile POS is great for avoiding such scenarios, as it allows quick customer check-out on the spot, directly on the sales floor. Buh bye, long lines! Adios, grumpy customers! Hasta la vista, frazzled employees!
If you’re interested in checking out some fascinating statistics about the importance of an excellent customer experience, take a look at our infographic.
So, there you have it. Three simple ways that you can empower your employees and contribute to a positive work environment, just by putting a mobile POS system in place.
Now I’d like to hear the ways your workplace keeps employees happy. Share your thoughts, or even a snapshot, with us on Twitter @L-TronCorp!
About the Author:
Carmella Giancursio is L-Tron’s Public Relations Specialist & Content Editor. When she’s not working or taking care of her 3 young kids, she can be found in the kitchen, channeling her Italian heritage!